All links herein are OpenNet-only resources:
FSI's PK260 - eContact User Training is our official, in-depth training for eContact users. Initially/through FY17, we encourage posts to send power users and anyone responsible for maintaining records for an entire office or post. Classroom training takes place using a live session of eContact prepopulated with sample data about fictitious contacts and events.
Course material used in the class includes a student workbook/manual used in this three day course, and a smaller quick guide business process owners at post can use to brief their colleagues:
After training, please sign up for the CMD ListServ for announcements about new features and to share tips with our community of roughly 400 eContact and CMD users: