Disputes Follow

The Dispute Process 

Adding Dispute Details

If there is a dispute with the Bill of Collection, open the BOC and navigate to the Dispute Process section.

1. Add the Dispute Start Date
2. The Status defaults to Dispute Pending
3. If needed, provide details about the dispute

Once a dispute is initiated, a dispute start notification is sent to the designated FMO and the Bill of Collection will remain in a state of waiting until the dispute is resolved.  A banner indicating the dispute status will now appear on the Bill of Collection.

Ending a Dispute

1. Enter the end date of the dispute for the Bill of Collection
2. From the dropdown, select the Status that reflects the dispute outcome

A dispute end notification will now be sent to the designated FMO and a banner will appear on the Bill of Collection noting the dispute status.

Notification Settings

Notifications are automatically sent when a dispute is opened or closed.  Settings can be configured to disable these notifications:

Sent (No Permission)

• When a Bill of Collection is sent but the recipient has no permission to view it.
• During the dispute process, all fields are frozen. No notifications are sent as the record is under review.

Dispute Decided:  Days when the Bill of Collection is under review due to a dispute do not count towards the total days (60 days).

End Date Description:  The end date includes a description and provides a button to amend the Bill of Collection.

Dispute Statuses (see image below):

BOC Amount Updated: Indicates that the amount on the Bill of Collection needs updating. Click "Amend BOC" to proceed.

BOC Canceled: Indicates that the Bill of Collection has been canceled. Click "Cancel BOC" for further action.

BOC Not Changed: Indicates that the Bill of Collection remains unchanged due to the dispute.

Dispute Pending: Indicates that a dispute regarding the Bill of Collection has started.

No Dispute: Indicates that the Bill of Collection has no ongoing dispute.

HR/Payroll Collection Process: Note: this feature can be used upon acceptance of a written installment repayment agreement with the LES Employee.

Payment schedule/payment plan/ ability to withdraw funds from employees (payment collection process).  Alternate to CGFS for LES (State) for payment deduction/ payment plan

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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