I'm a Service Provider: Okta Accounts Follow

Topics Covered

  • Okta Accounts

Target Users

  • Service Providers

  • Organization Administrators

Required Permissions

  • N/A

 

Okta Accounts

The new functionality can be used for 'new users' who do not currently have an account or for a 'current user' without an Okta account.  

There are two options where you can verify and create Okta accounts.

Option 1: Go to the Dashboard menu and scroll down to For Service Providers and click New Employee.
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In the Send Account Invitation for New Employee portion, enter the Employee email address and click the Verify Okta button. 
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If a user already exists, continue to add the existing user in the Search for Existing Employee portion. Click the Add Employee button.
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If no Okta account is found, click the Create Okta Account & Employee button to create a new Okta account. It will redirect you to the New Account Invitation page.
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However, if the Okta account already exists, click the Create Employee button. It will redirect you to the New Account Invitation page.
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Note: Please make sure that the user does not already have an account with another government agency so as not to create unnecessary accounts. A personal email can be used but should be a temporary solution until the employee has their official account.

 

Option 2: Go to the Dashboard menu and scroll down to For Service Providers and click Manage Logins.
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This page shows all the accounts without linked Okta accounts. You may choose which account to verify. You can either search for the Name or select from the list available. Click the Add Okta Account button and it will open the Update Okta Email window.
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In the Update Okta Email window, click the Verify/Save button to verify if an Okta account exists for this email account.
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If it exists, then no further account is required for Manage Logins and continue to add the existing user in the New Employee section. However, if the Okta account does not exist, click the Create Okta Account button to create the account.
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