Appeal Initiation and Process Follow

Topics Covered
How to Initiate an Appeal
   Accessing an Appeal
   Processing an Appeal

Target Users
Employees

Required Permissions
GoMBC Employee Role

How to Initiate an Appeal

If you have concerns about your EPR or the review process, you have the option to file an appeal. Appeals must be initiated within five business days after the scored EPR is received. Only one appeal may be filed for each EPR. If you have any questions, please contact your HR office. Follow the steps below to initiate an appeal:

1. Select My Current Documents in the Employee left menu or select My Reviews from the Dashboard. 
   
   
2. Find the document and select the Initiate Appeal icon in the Actions column to begin the appeal process.
   
   
3. On the Appeal page, enter the reason in the Appeal Content field.
   
   
4. You may add an optional comment, then select Submit to send the appeal to your rating supervisor for review. Once submitted, you can return to and cancel the appeal at any time. 

Accessing an Appeal

To view the an appeals, follow the steps below:

1. Select My Current Documents in the Employee left menu.
2. Scroll down to the Appeals section.
3. Search the document and select the View Appeal icon in the Actions column to view the appeal.
   
   

Appeal Process

The appeals process may involve up to three levels of review:

1. Level One: Rating Supervisor
• When an employee submits an appeal, it will be routed to the rating supervisor.
• The Rating Supervisor has 5 business days to approve or disapprove the appeal. 
• If approved, the EPR will be reopened and the Rating Supervisor will be able to review and edit the scores. 
• If disapproved, the Employee has the option to cancel the appeal or escalate it to the Reviewing Supervisor. A comment is required for appeal escalation.
2. Level Two: Reviewing Supervisor
• If the rating supervisor disapproves the appeal and the employee chooses to escalate the appeal, it will be routed to the reviewing supervisor (if the rating and reviewing supervisor are different). 
• The Reviewing Supervisor has 5 business days to approve or disapprove the appeal. 
• If approved, the EPR will be reopened and the Rating Supervisor will be able to review and edit the scores. 
• If disapproved, the Employee has the option to cancel the appeal or escalate it to the Pool Supervisor. A comment is required for appeal escalation.
3. Level Three (final): Pool Supervisor
• If the rating/reviewing supervisor(s) disapprove the appeal and the employee chooses to escalate the appeal, it will be routed to the pool supervisor (if this is a different supervisor).
• The Pool Supervisor has 5 business days to approve or disapprove the appeal. 
• If approved, the EPR will be reopened and the Rating Supervisor will be able to review  and edit the scores. 
• If disapproved, the EPR is returned to the employee for acknowledgement.
4. Appeal Reviewer (Only if all three Supervisors are the same)
• If (and only if) the rating, reviewing, and pool supervisor are the same person and the employee chooses to escalate the appeal after the rating supervisor review, it will be routed to appeal reviewer.
• The Appeal Reviewer has 5 business days to approve or disapprove the appeal. 
• If approved, the EPR will be reopened and the Rating Supervisor will be able to review  and edit the scores. 
• If disapproved, the EPR is returned to the employee for acknowledgement.

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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