Marking Email Addresses as Safe Senders Follow

Topics Covered
Email Addresses as Safe Senders

Target Users
All Users

Required Permissions
n/a

Safe Senders - Managing Email Addresses in Contacts

Are your ATLAS email notifications going to junk mail?  The ADG is here to help!

The ADG is working with the Department to correct this problem for all Firma users.  In the meantime, users can mark the ATLAS Firma sending email address as a Safe Sender.  This will ensure Firma email notifications appear in your Inbox. 

Outlook Instructions

From the Outlook Desktop (GoVirtual and OpenNet)

1. Locate an email that was misdirected to Junk (search for noreply@firma.state.gov).  Right click the email, go to the Junk menu, then select Not Junk.

2. A pop-up window will appear.  Make sure the box is checked to Always trust email from noreply@firma.state.gov and select OK. 

From GoBrowser

1. Find one of the emails that was misdirected to Junk.  Right click the email, go to the Block menu, then select Never block sender.

2. On the pop up dialog box, click OK to teach the Spam filter that emails from this sender are not Junk.

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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