Marking Email Addresses as Safe Senders Follow

Pre-requisites: n/a
    Topics Covered
  • Emails as Safe Senders
    Target Users
  • All Users
    Required Permissions
  • n/a

mceclip4.png

Are your ATLAS email notifications going to junk mail?  The ADG is here to help!

 

The ADG is working with the Department to correct this problem for all Firma users.  In the meantime, users can mark the ATLAS Firma sending email address as a Safe Sender.  This will ensure Firma email notifications appear in your Inbox. 

 

mceclip5.png

From the Outlook Desktop (GoVirtual and OpenNet)

  1. Locate an email that was misdirected to Junk (search for noreply@firma.state.gov).  Right click the email, go to the ‘Junk’ menu, then select ‘Not Junk.’mceclip2.png
  2. A pop-up window will appear.  Make sure the box is checked to ‘Always trust email from noreply@firma.state.gov’ and select OK.  

mceclip6.png

From GoBrowser

  1. Find one of the emails that was misdirected to Junk.  Click the ‘It’s not junk’ link. mceclip7.png

  2. On the pop up dialog box, click ‘OK’ to teach the Spam filter that emails from this sender are not Junk.


mceclip8.png

Was this article helpful?
0 out of 0 found this helpful
Return to top

Comments

0 comments

Please sign in to leave a comment.