Sending Additional Notifications in a Bill of Collection (BOC) Follow

Sending Additional Notifications in a Bill of Collection:

This article explains how to send an additional notification for an existing Bill of Collection (BOC). Users may need to send another notification if the recipient did not receive the original email, requires a reminder, or requests the information again. By following the steps below, you will learn how to locate the BOC, access its email history, and trigger an immediate additional notification to the recipient.

Step 1: Locate the Bill of Collection

Find the BOC you want to send an additional notification for. You can locate it by using one of the following methods:

• Search Bills page

• My Initiated Bills under the Receivables menu

  

Step 2: Open the BOC

Once you locate the BOC, select Edit (highlighted in green) to edit a BOC.

Step 3: Access the Email History

Navigate to the Email History tab within the BOC.

Step 4: Send the Additional Notification

At the bottom of the Email History section, select Send Additional Notification Now.
Choosing this option will immediately trigger a notification that is sent to the Recipient.

For additional help, please contact DT at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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