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Clear Cache to Update User Roles Follow

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Julie Perez
  • Updated

 

 Pre-requisites:  n/a

 

Topics Covered
User Roles - Clear Cache

Target Users
HR Users
 

Required Permissions
n/a

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Clear Cache to View User Roles

Sometimes user roles are cached by your internet browser, if your roles change the change is not immediately shown because your old roles are cached.  Most users are able to resolve this issue on your own. The first step you can take is to try using a different browser (if using Edge and your roles don't appear, tryin switching to Chrome).  

Directions to Clear Cache from Chrome

  1. Sign out of application
  2. Open a new browser
  3. Click the three dots in the upper right corner
  1. Click History and then click History again in the pop-up menu to the left
  1. Delete browsing data

  1.  Delete Browsing Data - click More
  2. Select All Time
  3.  Make sure Cached images and files is selected
  4. Delete data
  1. Open a new browser and type the URL
  2. Login to view your new roles
  3. Open a ticket with ADG-Support@state.gov if you do not see your assigned roles as expected

Directions to Clear Cache from Edge

  1. Click on the three dots in the upper right corner

  2. Click on Delete browsing data

  3. Use the dropdown menu to select All Time

  4. Make sure Cached images and files is selected
  5. Click Clear Now
  1. Open a new browser and type the URL
  2. Login to view your new roles
  3. Open a ticket with ADG-Support@state.gov if you do not see your assigned roles as expected

 

For additional help, please contact DT at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
Visit the Global Application Portal (GAP) for the latest news and information on all the ADG's applications.

 

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