Requesting an Okta Account for an EFM - Accessing ATLAS Welkom Center Follow

Topics Covered
Requesting Access for EFMs as a USDH

Target Users
All Users

Required Permissions
n/a

Does Your EFM Want to Access ATLAS Welkom Center but Doesn't Have an Okta Account?

We can help!  ATLAS Welkom Center offers the option to request access for your EFMs.  All your EFM needs is an email address, and an Okta account will be created for your family member.
NOTE: An Okta account is required to access this application. If your EFM has a state.gov email account, they are already enrolled in Okta, and you do not need to request access.

How to Request an EFM Account 

In ATLAS Welkom Center, navigate to Post's main page.  Click on the Request Non-State Account button, located in the upper right corner of the page.

A new window will open with the access request form.  Please fill in the required information, ensuring all mandatory fields (those marked with an asterisk *) are completed. Fields in grey are not editable and display your name as a requester. The Notes field is optional, however, we kindly ask that you include some information for reference. For example, you might write, "This is my partner" or "This is my child."

Click Submit.

After submitting, a confirmation message will appear at the top of the screen.

NOTE: If the account is already active, a warning message will appear, and the requester will not be able to submit a request.

Notifications 

As a requester, you will receive an Access Request Confirmation email from ATLAS Welkom Center. 

After your request is approved, you will receive the Access Request Approved notification.

Your EFM will also receive an email from Okta to activate the account and to setup the account password.

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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