Referring Bills of Collection to CGFS Follow

Referring BOCs to CGFS

Referring a Bill of Collections to CGFS depends on the type of employee and whether specific criteria are met within the system, making the BOC eligible for referral. For a BOC to be referred to CGFS, the following conditions must be met:

1. The bill was created for a USDH employee (all USDH BOCs, regardless of amount, must be referred to CGFS.)
2. A 60-day notification must have been sent to the Recipient.

Only when all of these conditions are satisfied will the Refer to CGFS option appear within the system. This process is manual, meaning the appropriate user at post must manually refer the bill for CGFS to receive it and accept it.

How to Refer a Bill of Collection (BOC) to CGFS

The following steps will show you how to complete this action:

1. Navigate to the Receivables Menu
2. Locate the BOC being referred 
3. Once inside the BOC, click the yellow button labeled Refer to CGFS in the top right corner

Note: This step now applies to all USDH BOCs, regardless of biled amount

4. Clicking this button will prompt a notification from the system with the following message:
   • "I certify that all the steps required prior to referring the BOC to CGFS have been completed and the BOC can be sent to CGFS."

Upon certifying, an email will be sent to CGFS at ARSalaryDebts@state.gov with all the necessary attachments.

Handling Payments

Until CGFS accepts the package, the Collection Clerk can still upload any payments related to the BOC in ATLAS Financials.

Received or Rejected by CGFS

The referred BOC will move to the CGFS dashboard for them to take action.  CGFS will either Accept or Reject / Ask for additional details.  If the BOC is Accepted, the status will be automatically updated on post's dashboard.  If the BOC is Rejected, an email will be automatically triggered to post and the BOC will return to Open status.  Post may then update the information requested by CGFS and refer the bill once more.

Related Videos:

• Referring BOCs to CGFS

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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