HR/Payment Collection Process Follow

HR/Payment Collection Process 

By starting the HR Payment Collection Process, LE Staff can pay off their outstanding balance through monthly installments automatically deducted from their paychecks. This is an alternative to CGFS for LES. 

Requirements 

1. BOC must be for an LE Staff. 
2. Amount Owed must be less than $500. 
3. BOC must have a status of Opened.
4. BOC must be approved by an A/R Tech and must be in the FMO's queue. 

Steps to Start the HR/Payment Collection Process 

1. Open a BOC and click the green Edit Icon. 
2. Scroll down to the HR/Payment Collection Process Section.
3. Enter a start date for the repayment plan.
   
   1. Note: The end date must not be in the future.
4. If needed, provide details about the collection process. 
5. Click Save to save the changes to the BOC. 
6. The BOC's status will change to Collection in Progress and the BOC will be paused. 

HR/Payment Collection Process Statuses 

• No Collection Done: The collection process never started.
• Collection in Progress: The BOC is paused and there is an active collection repayment plan happening. 
• Amount Totally Collected: The amount due has been paid in full and the user can close the collection. 
• Amount Partially Collected: A partial payment has been collected. 
• No Amount Collected: The collection process is complete, but no money was collected against this BOC. 

Steps to End the HR/Payment Collection Process 

1. Enter the end date for the collection process.  Note: The end date must not be in the future.
2. From the drop down, select the Status that reflects the collection process outcome.
3. Enter any details about the collection process.
4. If the Amount Totally Collected, Amount Partially Collected, or No Amount Collected status was chosen, close the BOC by clicking Close BOC.
   1. This will return you to the Search Bills page.
5. If No Collection Done was chosen, click Save to save the changes made to the BOC.

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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