Closing Out a Medical BOC Follow

There are posts paying medical bills on behalf of the Recipient, with the understanding the Recipient will pay back post.  Post pays the medical bill, then creates a BOC.  The Recipient takes that BOC to the insurance company and the insurance company will pay a certain amount, providing the Recipient with an Explanation of Benefits (EOB), an actual document.

How to Close Out a Medical BOC

The BOC Initiator will create a Medical BOC and submit it to the A/R Technician.

Upon receiving and reviewing the BOC, the A/R Technician will approve the Medical BOC.  The Recipient will receive an e-mail notification, notifying the Recipient they have an outstanding BOC.

The Recipient will take the BOC to their insurance company, who will then pay the medical bill, most likely paying only a portion of the total amount.  The insurance company will supply the Recipient with the EOB, stating what and how much was paid.

The Recipient takes the EOB, provided by their insurance company, to post's cashier. The cashier at post, or whoever has been assigned the Collection Clerk role in ATLAS Financials, will record the payment in ATLAS Financials.  The Collection Clerk will record payment on the amount paid or listed on the EOB.  There could be instances where the Medical BOC is not paid in full, but the medical BOC needs to be closed out.

The person in the Close Out Medical BOC role has the permissions to close out Medical BOCs.

Once the payment has been recorded in the application, it will trigger an e-mail notification to be sent to the person(s) who has been assigned the Close Out Medical BOC role in ATLAS Financials.  The e-mail will prompt the Close Out Medical BOC person to come into ATLAS Financials and take action to close out the medical BOC.

When the Close Out Medical BOC person opens the medical BOC, they will have the option to close out the medical BOC.  The red button is labeled CLOSE OUT MED BOC and is located in the upper right-hand corner of the Bills of Collections – Display page.

Once the medical BOC has been closed out, the Recipient will receive a final e-mail notification, indicating their BOC has been closed out.

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
Visit the Global Application Portal (GAP) for the latest news and information on all the ADG's applications.