To access ATLAS Workflows an Okta account is required. The Okta account replaces the ADG account (email@example.com). Every DOS employee with a State.gov email address already has an Okta account. For other agencies Okta account are also required and can get created.
There are two options where you can verify and create Okta accounts.
If a Service Provider attempts to create an account for a user that already has an account in the system and has logged in, but did not complete their registration, then the Service Provider will receive the following prompt:
"An Incomplete Registration with that Email Account exists. Click 'Delete Incomplete Registration' to delete the Registration and create a new Invitation."
If this is the case, the user will need to restart the registration process. The SP should select the button Delete Incomplete Registration.
The system will remove the incomplete registration for you and send you to the New Account Invitation page so that you can then create a new account for the user. They will then be able to register and login to Atlas Workflows with this new account.
|Note: Please make sure that the user does not already have an account with another government agency so as not to create unnecessary accounts. A personal email can be used but should be a temporary solution until the employee has their official account.|
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