Step 2 CGFS Import: Review Errors Follow

Review Errors: If errors appear, these must be addressed before you can proceed to the next step. Click on the Errors toggle to view only employees with errors.

Hover your mouse over the exclamation mark to view the error message.

One common error is given if the employee’s salary is outside of the salary for their grade and pay scale, for example if the employee is in Saved Rate status. In this case, you can click on the Valid Rate button or click on the Edit Icon to edit this employee’s profile.

Both Valid Rate and Edit will take you to the employee’s CGFS profile in RCA. You will need to edit this information before you can move forward. At the bottom of the page, you will notice a message which provides further information on the steps you must take.

In this example, you will notice the employee’s salary is above the Maximum Salary for their grade. You will need to select a Special Rate (since this was not already marked in the CGFS File).

Frozen Rate (FRTE) /Save Rate (SR) - Employees who have earned an MBC reward and are currently on a saved rate or frozen rate (i.e., they are above the maximum salary of their grade level) will receive the MBC reward as a one-time lump sum payment.

Grade Retention (GR) - Employees who have earned an MBC reward and are currently on grade retention will be in a Performance Pool at their current (i.e., retained) grade, and their MBC reward calculation and payment will be processed following the normal procedures.

Frozen Grade (FROZ) - Employees who have earned an MBC reward and are currently on Frozen Grade will be in a Performance Pool at their current (i.e., frozen) grade, and their MBC reward calculation and payment will be processed following the normal procedures.

Click Save when you are finished. Now the Error is cleared and you can see the Special Rate is now included in the employee’s profile.

For additional help, please contact DT at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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