Step 3 EPR Data Import: Common Issues Follow

Common Issues: Missing Pools. The warning message at the top of the page lists some pools that are missing. This is because these pools were listed on Finalized EPRs, however during the Mission Configuration, Pools were Synced from GoMBC. Some of the Pool Names were changed after the end of the Rating Cycle. Now there are EPRs imported from GoMBC and the Pool Name associated with their Finalized EPR was not found. To add Missing Pools:

1. Clear Import in the EPR Data Import.
2. Then Clear Import in CGFS Import (you must clear both to Unlock the Rewards Configuration).
3. On the left menu, click on Rewards Configuration.
4. Click Unlock on the Mission page.
5. At the top click on the Pools tab (see Rewards Configuration: Pools).
6. You can either click  Sync From EPRs or you can Add Pool manually, just make sure the name is exactly the same.
7. Once you’ve added the missing pools, go to the Mission tab.
8. Click Save.
9. Then click Proceed to upload again.
10. You will have to upload your CGFS File and then Import EPRs again.
11. After your EPRs are imported again, the error should be cleared for the missing pools.

Common Issues: Assign New Pool Name to EPR. If you need to update the Pool Name for an EPR and which was changed after the end of the Rating Cycle, you can make this change in the employee’s EPR Profile.

1. Verify the current Pool Name associated with the Missing Pool.

2. Click the Edit icon in the Actions Column.

3. Select the correct Pool Name from the drop-down menu.

4. Click Save.

5. You will see a confirmation message in the upper right corner confirming changes.

For additional help, please contact DT at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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