Expiring AFN Activations Follow

Expiring AFN Activations

A month before the activation expiration date, an automatic email notification will be sent to the user.

Follow the link in the notification email to renew the decoder activation, or go to your My AFN Decoders list, and click the ellipsis on the right side of the item you wish to renew.

Finally, complete all the steps to send the new approval requests to the AFN Representatives for your organization.

Expiring AFN Activations managed by AFN Posts Representatives

As AFN Representatives, you have the ability to renew the decoder activation request before the expiration date. However, if you try to renew it while it’s still in the "Approved" status, the system will not allow it.

The system is designed not to update the expiration date for an existing record that hasn’t yet expired. To get a new date before the expiring date, try to follow this steps:

1. From the AFN Decoders inventory page, select the record and set it to "Expired" (click the ellipsis and select Deactivate).

2. Save the changes.

3. Go back to the record, click the ellipsis, and select Renew. By default, it will be set to "Pending," but as an AFN Representative, you can set it directly to "Approved."

4. Complete the steps, including Approve, Complete Activation on the AFN website, etc.

5. Verify that the expiration date has been updated for another year.

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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