How To Manually Retrieve MRN Follow

 

 Pre-requisites: n/a  

 

Topics Covered
Retrieving MRN of Outgoing Diplomatic Notes

Target Users
Drafters
Action Office

Required Permissions
User must be connected via OpenNet, GoVirtual or GoDesktop AND must have an active SMART account

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Introduction 

If a user clicks on PUBLISH and is connected via OpenNet, GoVirtual, or GoDesktop and has an active SMART account, the application automatically connects to SMART to upload the diplomatic note and retrieve the MRN.

However, if a user published a diplomatic note while connected via DIN or internet, the application will update the status of the diplomatic note to PUBLISHED, however the MRN will not be retrieved.

 

Retrieving the MRN of Outgoing Diplomatic Notes 

From the left menu panel, click on the Outgoing DipNotes > My Outgoing DipNotes to view the published diplomatic notes which do not have an MRN.

Select the diplomatic note for which you want to retrieve the MRN. From the list, the Status should be Published and the SMART Status should be MRN Pending. Click the View/Eye icon.

 

If connected via OpenNet, GoVirtual or GoDesktop, the application automatically connects to the SMART Server and attempt to retrieve the MRN.

If successful, the application will redirect the user to the DipNotes information page including the MRN

 

If the retrieval of MRN is not successful or if the user is connected via DIN/Internet, On the Viewing Outgoing DipNote [YYYY-NNNN], click on the purple Archive to SMART button to restart the archival process. If the user already has the MRN, they may type the MRN in the text field and click on the gold UPDATE MRN MANUALLY button

 

On the Outgoing DipNotes screen, you will see the MRN listed under the MRN column.

 

 

Related Video:

DipNotes August 2023 Webinar

 

 

For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
Visit the Global Application Portal (GAP) for the latest news and information on all the ADG's applications.

 

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