Pre-requisites: n/a |
Topics Covered
Retrieving MRN of Outgoing Diplomatic Notes
Target Users
Drafters
Action Office
Required Permissions
User must be connected via OpenNet, GoVirtual or GoDesktop AND must have an active SMART account

Introduction
If a user clicks on PUBLISH and is connected via OpenNet, GoVirtual, or GoDesktop and has an active SMART account, the application automatically connects to SMART to upload the diplomatic note and retrieve the MRN.
However, if a user published a diplomatic note while connected via DIN or internet, the application will update the status of the diplomatic note to PUBLISHED, however the MRN will not be retrieved.
Retrieving the MRN of Outgoing Diplomatic Notes
From the left menu panel, click on the Outgoing DipNotes > My Outgoing DipNotes to view the published diplomatic notes which do not have an MRN.
Select the diplomatic note for which you want to retrieve the MRN. From the list, the Status should be Published and the SMART Status should be MRN Pending. Click the View/Eye icon.
If connected via OpenNet, GoVirtual or GoDesktop, the application automatically connects to the SMART Server and attempt to retrieve the MRN.
If successful, the application will redirect the user to the DipNotes information page including the MRN
If the retrieval of MRN is not successful or if the user is connected via DIN/Internet, On the Viewing Outgoing DipNote [YYYY-NNNN], click on the purple Archive to SMART button to restart the archival process. If the user already has the MRN, they may type the MRN in the text field and click on the gold UPDATE MRN MANUALLY button
On the Outgoing DipNotes screen, you will see the MRN listed under the MRN column.
Related Video:
For additional help, please contact ISC at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
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