ATLAS Housing- User Login Control- Access Denied Message Follow

Topics Covered
User Login Control

Target Users
Local Administrators
System Administrators

Required Permissions
Local Administrator Role

User Login Control Capabilities in ATLAS Housing

The ATLAS Housing Team has enabled Local Administrators at Post to manage USDH (U.S. Direct Hire) login emails directly. This new feature helps resolve common access issues quickly and efficiently, saving time for both Posts and users.

Common Access Issues and How to Fix Them when and Account shows " Access Denied" message

1. Fixing a USDH Account 

If a USDH occupant receives an “Access Denied” message when trying to access the Resident Portal, it could be due to several reasons. Fortunately, Local Administrators can fix this immediately by following these steps:

1. Go to the Configuration menu

2. Click on User Login Control

3. Search for the officer’s name

4. Click the Fix Account icon 

After this, please share the following link with the occupant to try logging in again:
My Apps Dashboard | Department of State

If the problem continues, contact ADG Support at: ADG-Support@state.gov

2. Merging Officer Accounts

Before performing any other actions, please first try using the “Fix Account” option described above. If the issue still persists after that, then proceed with the merging option.

This helps ensure the simplest and quickest solution is tried first!

Sometimes, an incoming officer may have been registered with their official state.gov email at their previous Post but with a personal email (Gmail, Yahoo, etc.) at the gaining Post. This mismatch also causes an automatic “Access Denied” message.

Local Administrators can now merge these accounts to resolve the issue:

1. Go to the Configuration menu

2. Click on User Login Control

3. Search for the officer’s name

4. Click the Merge option

5. Select or type the two user accounts (User #1 and User #2) from the drop-down menu

6. Click Merge to combine the accounts

After merging, share the Resident Portal link below with the occupant to log in:
My Apps Dashboard | Department of State

If merging doesn’t resolve the issue, please contact ADG Support at: ADG-Support@state.gov

If you have any questions or need further assistance, the ADG Team is here to support you every step of the way!

For more information about release.1.12.3, please click here: 

ATLAS Housing- Release Notes 1.12.3 August 2025 – Application Development Group (EUR-IO/EX/RSC)

For additional help, please contact DT at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
Visit the Global Application Portal (GAP) for the latest news and information on all the ADG's applications.