| Pre-requisites: n/a |
Topics Covered
How to Reactivate Post's Production Instance
Target Users
Supervisory General Services Officers
Assistant General Services Officers
Housing Coordinators/ Supervisors
Everyone
Required Permissions
Local Administrator Role
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What to Do When Post Requested ATLAS Housing Deployment but Stopped Using the App
If your Post previously requested ATLAS Housing but stopped using the app, don’t worry! Here’s a simple step-by-step guide to help you get back on track.
Step 1: Confirm App Reactivation with General Services Officer (GSO)
The first thing to do is to reach out to the ADG support team and the App Lead, Maria Pineda.
Email:
In your email, please:
Introduce yourself with your name, position, and office
Explain that you want to reactivate ATLAS Housing usage at your Post
The ADG Team will check your previous deployment request and guide you on the next steps. Once your deployment is confirmed, they will contact the General Services Officer at your Post to get official confirmation to restart the process.
Step 2: Update Housing Pool and Manage Local Settings
After receiving confirmation from the GSO, ADG will update your Housing Inventory through the Real Property Application (RPA). To help speed things up, please make sure your RPA data is current.
To avoid confusion, ADG will temporarily turn off your email notifications through the Manage Local Settings tab.
Your responsibilities:
Keep your Housing Pool updated regularly using the RPA SOP
When you’re ready to fully start using the app again, turn your email notifications back on
We recommend coordinating with your Management Office to issue a Management Notice announcing the app’s usage
Note: Please do NOT update the Occupants data without updating the Housing Pool first
Step 3: Update Current Occupants’ Details in the App
Once your Housing Pool is updated, it’s time to update occupant information. This has to be done manually by local administrators at your Post.
You’ll need to update:
Residence statuses
Move-in and move-out dates
Occupant statuses
How to update occupant info:
Go to the Overview menu
Click on Reporting
Select Invalid Status Report
Click Create
Click on the + Sign next to the date
-
Update each officer’s details one by one, including:
Assignment Status
Residence Status
Arrival Date
Departure Date
Click Update Information to save changes
Step 4: Add New Occupants
After updating existing occupant information, you can start adding new occupants and officially assign residences within the app. For detailed instructions, please refer to the related articles linked below.
Step 5: Complete General Configuration
To finish your setup, review and configure the following areas:
Manage Local Settings
Maps Configuration
Schools Profiles
Housing Questionnaire Configuration
Process Configuration (Commissioning, Make Ready, and Decommissioning)
Inspection Portal
If you have any questions or need assistance during this process, don’t hesitate to reach out to the ADG support team. We’re here to help!
Training Material found in the following links
ATLAS Housing- Release Notes 1.12.3 August 2025 – Application Development Group (EUR-IO/EX/RSC)
June 2025 Refresher Training for EUR AF WHA NEA EAP
For additional help, please contact DT at Post or ADG Support by selecting the ‘Submit a request’ button at the top of the page or by emailing adg-support@state.gov.
Visit the Global Application Portal (GAP) for the latest news and information on all the ADG's applications.
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